FAQ Color Green Village Cesenatico Family: frequently asked questions

Check-in with room assignment is guaranteed from 2:00 PM.

If you arrive early, you can still enjoy all the services, including lunch. We'll check to see if we can deliver your room as quickly as possible and let you know as soon as it's ready.
If you arrive after lunch, you can make up for it on the day of departure by requesting a packed lunch the previous evening.

Check-out is by 10:00 AM. The room must be vacated by that time, and services end with breakfast.
To avoid long lines or waits, we recommend settling your bill the evening before or during your stay.
PLEASE NOTE: The beach service ends the day before departure.

Yes, late check-out can be requested directly at reception (subject to availability, for an extra charge).

Color Green Village is 2.3 km from the station. The fastest way to get there is by taxi.

Color Green Village is easily accessible from the motorway.

Coming from the south, the nearest exit is Rimini Nord-Bellaria-Santarcangelo (19 km).
Coming from the north, the nearest exit is Cesena (27 km).

Yes, you can unload your luggage in front of the entrance before parking.

Yes, there is a fenced, unattended parking lot next to the property, available free of charge.

No, we don’t currently have any electric car charging points.

Yes, Wi-Fi is available throughout the property. The estimated speed is 110 Mbps for downloads and 18 Mbps for uploads.

There are plenty of reasons to choose Green Village for your holiday!

First of all, because it is the only holiday village surrounded by greenery in Cesenatico.           And secondly, because its Premium All-Inclusive package includes a truly wide range of services, ensuring an unforgettable family holiday.

There are plenty of activities to enjoy with the family in the area around Green Village.

A stroll along the Leonardo Canal Port, easily accessible by ferry*, which takes you to the Levante area.

*To get to the ferry terminal, just take our shuttle bus, which runs every evening from 8:00 PM to midnight.

Or a stroll along Viale Carducci, with its bars, shops and restaurants.

A reservation is considered confirmed if followed by a deposit of 30% of the total stay amount, to be sent within 7 days of receiving the confirmation, unless otherwise specified in the quote or any ongoing promotions.

Yes, of course, it is possible to cancel a reservation.

Following the booking, a 30% deposit is required to be sent within 7 days:

- in case of cancellation up to 30 days before the arrival date, the amount paid will be fully refunded;

- in the event of cancellation from 29 to 15 days before the scheduled arrival, a voucher will be issued which can be used within 1 year from the date of issue at all Color Holiday properties and is transferable to third parties;

- If the cancellation is communicated within the last 14 days before arrival, the entire amount paid will be retained.

30% of the amount paid will always be subject to the cancellation policies of the COLOR HOLIDAY GUARANTEE. 

Depending on when the cancellation is made, the payment will either be refunded by bank transfer, a voucher will be issued, or the amount will be retained. The remaining balance will always be refunded by bank transfer, even if the cancellation is made just a few days before arrival.

Here’s Green Village’s policy regarding early departure:

- for stays of 1 to 3 nights, a minimum charge of 3 nights at non-discounted rates will apply;

- for stays of 3 to 5 nights, only the nights actually stayed will be charged, at non-discounted rates;

- in case of serious illness or bereavement (with certificate), only the nights stayed will be charged, with any discounts or promotions originally applied remaining valid.

No, children don't pay!

At Color Green Village, 1 or 2 children up to 18 years old stay for free in a room with 2 paying adults.

Your stay can be paid for directly at the property by cash, debit card, check, or credit card (Visa or MasterCard).

Yes, it is possible to pay in installments.

Scalapay lets you purchase your holiday and pay for it in 3 or 4 convenient installments of the same amount, interest-free.
You can pay both the deposit and the full balance in installments. Let us know your preference when booking, and we'll send you a dedicated email with all the instructions.

HeyLight lets you purchase your holiday and pay the balance in convenient installments: from 3 to 12 depending on the cost of your stay.

Just one point to note: once the deposit has been paid, regardless of the payment method used, it is no longer possible to pay the balance in instalments.

All rooms have the following basic amenities: independent air conditioning, safe and unstocked mini fridge.

No, unfortunately we do not currently have any additional technical equipment.

Yes, all rooms have shower enclosures .

Yes, all rooms have a wall-mounted hairdryer.
A professional hairdryer is available upon request.

No, unfortunately our rooms do not currently provide complimentary toiletries.

Yes, all rooms are soundproofed.

No, it is not possible to connect your PlayStation or PC to the TV in the room.

Yes, of course, we have plenty of baby equipment available!

Cribs*, bed rails, night lights, baby bath tubs and toilet seat reducers are available on request, subject to a deposit.

*Cribs can be provided in all room types, except Smart, Family and Double rooms.

Yes, six rooms have balconies. They are available upon request, for an extra charge.

Yes, there is a retractable drying rack in the shower enclosures of all rooms.
Additionally, there's a common area for hanging out laundry, equipped with a washing machine (detergent and fabric softener are available for a fee) and a dryer.

The Green Village pool is open every day from 9:30 AM to 7:00 PM.

The water depth varies: from 1 meter to 1.60 meters.

Yes, the children's pool is always supervised by a lifeguard during opening hours.

No, swimming caps are not mandatory.

No, for health and hygiene reasons, dogs are not allowed in the pool area.

Yes, you can stay by the pool, but only if you’ve opted for late check-out (subject to a surcharge).

Yes, we have a partner beach club: Villa Celeste beach, 150 meters from the property.
One beach umbrella and two sunbeds from the fifth row onwards are included in the Premium All-Inclusive package.

The included beach umbrella is assigned for the entire duration of the stay.

Yes, the Free Bar is also available on the beach.

Unlimited water, cola, and orange soda are available (for Premium All-Inclusive bookings).

Yes, dogs are allowed on the beach.

Our partner beach club is dog-friendly.

Yes, you can stay on the beach, but only if you have opted for late check-out (subject to a surcharge).

Here are the meal times at Green Village:

Breakfast: 7:45 AM to 10:00 AM
Lunch: 12:00 PM to 2:00 PM
Dinner: 7:00 PM to 9:00 PM
Food Corner: 3:00 PM to 6:00 PM, featuring sweet and savory piadina + hot dogs
Aperitifs: 11:30 AM to 12:30 PM and 6:00 PM to 7:30 PM

No, the buffet breakfast doesn't include fresh/high-quality milk. We only provide long-life (UHT) milk.

Yes, the buffet breakfast includes specific products for those with lactose intolerance, such as soy and rice milk and some packaged lactose-free products.

If you have allergies, food intolerances, or special dietary needs, please contact us.
Unfortunately, we cannot guarantee that our products are free from contamination, as we do not have dedicated kitchens for managing severe food intolerances or allergies (such as celiac disease). Therefore, to ensure your safety, we ask that you contact us so we can discuss the situation together and find the best solution for both of us.

No, we do not currently have AIC certification.

Yes, there is a dedicated area for children: it's our PappArea, open 24 hours a day.
It's equipped with a stove, fridge, microwave and baby bottle warmer , and with broths and unsalted purees prepared fresh in the kitchen every day.

Afternoon snacks at the Food Corner include sweet and savory piadinas and unlimited hot dogs.
Snacks and yogurt are available upon request.

Yes, you can request a packed lunch at reception by 6:00 PM the previous day.

Here’s what’s included in Green Village’s Free Drink package:

During bar hours: basic coffee drinks, wine, and draft beer.
All day, on tap: cola, orange soda, tonic water, lemonade, juices served from child-height dispensers (strawberry, peach, banana), still and sparkling water, limoncello, and Amaro di Romagna.

The Open Bar includes coffee, cappuccinos, soft drinks, draft beer and wine, limoncello, and local amaro from Romagna.

No, for health and hygiene reasons, dogs are not allowed in the restaurant.

If it rains, it’s no problem at Green Village!

We organize plenty of activities in our indoor rooms.

No, the indoor entertainment area isn't air-conditioned. However, the interior spaces are all quite airy and ventilated.

Here's the list of theme nights and major events at Green Village!

Every day: variety shows, cabaret, musicals, and performances.
Every week: major events by Color Holiday​:

• Foam Party by the pool (at 5:00 PM)
• Candy Night in the outdoor green area/stage area (at 9:00 PM)
• Color Explosion in the outdoor green area (at 5:00 PM)
• Fluo Party in the outdoor green area (at 9:00 PM).

Yes, of course, here at Green Village all the activities are designed for children of all ages:

Mini Club for children aged 4 to 10
Junior Club for children aged 10 to 14
Teen Club for children aged 14 to 18

The real question is: what shouldn’t I bring?
Travel light: at Green Village, you’ll find everything you need for your children: high chairs, bed rails, strollers, night lights, baby bath tubs, travel cots, bike seats, disposable bibs and plastic tableware, baby bottle warmers, and toilet seat reducers.

Yes, we have bicycles available for rent (free, subject to availability)
Bicycles with child seats are also available.

Yes, we have strollers available for rent (free, subject to availability).

Yes, we allow small- and medium-sized dogs, up to a maximum of 30 kg (€15 per day)
They cannot access the restaurant or pool area, but they can access the beach.

Yes, at Green Village there is a dedicated dog area, perfect for your four-legged friends and their owners.